rinabet Privacy Policy

1. Introduction

rinabet ("rinabet," "we," "us," or "our") operates the online casino platform accessible at rinabet.app (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and uses the rinabet Platform.

This Privacy Policy ("Policy") describes how rinabet collects, uses, discloses, stores, and protects personal information in connection with your use of the Platform. It also explains the rights available to you under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering an account on rinabet or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the rinabet Platform.

This Policy should be read together with the rinabet Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, rinabet acts as the personal information controller in respect of the personal data collected through the Platform. This means rinabet determines the purposes and means of processing your personal information.

Where rinabet engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as personal information processors and are contractually bound to process data only on rinabet's instructions and in accordance with applicable data protection law.

If you have any questions or concerns about how rinabet handles your personal data, you may contact our Data Protection Officer at [email protected].

3. Information We Collect

rinabet collects the following categories of personal information:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, age and identity verification
Contact Data	Email address, mobile number, residential address	Account communications, support, notifications
Financial Data	GCash number, PayMaya account, bank account details, transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser type, operating system, session logs	Security, fraud prevention, platform optimisation
Usage Data	Games played, bets placed, session duration, bonus usage	Responsible gaming monitoring, personalisation, analytics
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, quality assurance, dispute resolution
Verification Data	Copies of government IDs, selfies, proof of address documents	KYC (Know Your Customer) and AML compliance

rinabet does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or regulation (for example, self-exclusion records maintained for responsible gaming purposes).

4. How We Collect Your Data

rinabet collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity and fraud-check data received from identity verification providers, payment processors, and credit reference agencies where permitted by law.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with licensing, compliance, or investigation requirements.

5. Legal Basis for Processing

rinabet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and rinabet — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, anti-money laundering (AML) obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for rinabet's legitimate business interests, including fraud prevention, platform security, and improving the Platform — provided these interests are not overridden by your rights and interests.
• Consent: Where rinabet relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. How We Use Your Data

rinabet uses your personal data for the following purposes:

• To create, verify, and manage your rinabet account.
• To process deposits, withdrawals, and other financial transactions through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations and applicable Philippine law.
• To detect, investigate, and prevent fraud, money laundering, and other illegal or prohibited activities.
• To provide customer support and respond to your enquiries and complaints.
• To administer bonuses, promotions, and loyalty programmes.
• To monitor gameplay for responsible gaming purposes and to enforce self-exclusion and deposit limit settings.
• To send you service-related communications, including account notifications, security alerts, and transaction confirmations.
• To send you marketing communications about rinabet promotions and offers, where you have consented to receive such communications.
• To analyse Platform usage and improve rinabet's games, features, and overall user experience.
• To comply with our legal and regulatory obligations, including reporting to PAGCOR and other competent authorities.

7. Sharing Your Data

rinabet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Technology and hosting providers: Cloud infrastructure and software providers who host and operate the rinabet Platform on our behalf, subject to strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent authorities, where disclosure is required by law or regulation.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for the conduct of rinabet's business and subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of rinabet's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom rinabet shares personal data are required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was shared.

8. International Data Transfers

The rinabet Platform is operated primarily within the Philippines. However, some of our third-party service providers may process personal data in other countries. Where personal data is transferred outside the Philippines, rinabet takes appropriate steps to ensure that such transfers comply with the Data Privacy Act of 2012 and that your data receives an equivalent level of protection, including through the use of contractual safeguards approved by the National Privacy Commission where applicable.

9. Data Retention

rinabet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, rinabet retains account and transaction records for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and applicable AML regulations. Identity verification documents are retained for the same minimum period.

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

10. Cookies and Tracking Technologies

rinabet uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use the Platform.

rinabet uses the following types of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to provide a more personalised experience on rinabet.
• Analytics cookies: Help us understand how players interact with the Platform so we can improve performance and usability. Data collected is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of the Platform.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the rinabet Platform. For more information on managing cookies, refer to your browser's help documentation.

11. Security Measures

rinabet implements a range of technical and organisational security measures to protect your personal and financial data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the rinabet Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential security incidents.

While rinabet takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rinabet will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

12. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by rinabet:

• Right to be informed: The right to be told how your personal data is being collected and processed — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data rinabet holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to rinabet's legal retention obligations.
• Right to object: The right to object to certain types of processing, including direct marketing.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe rinabet has violated your data privacy rights.

To exercise any of these rights, please contact rinabet's Data Protection Officer at [email protected]. rinabet will respond to verified requests within 15 business days. We may need to verify your identity before processing your request.

13. Children's Privacy

The rinabet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. rinabet does not knowingly collect personal data from individuals under the age of 21.

If rinabet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the rinabet Platform, please contact us immediately at [email protected].

14. Changes to This Privacy Policy

rinabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, rinabet will notify registered players via email or a prominent notice on the Platform at least 7 days before the changes take effect, where reasonably practicable.

The date of the most recent revision is indicated at the top of this page. Your continued use of the rinabet Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or rinabet's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the rinabet Platform
• Response Time: We aim to respond to all privacy-related enquiries within 15 business days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with rinabet's response to your privacy concern.

Note: This Privacy Policy applies solely to the rinabet Platform at rinabet.app. It does not apply to any third-party websites or services that may be referenced on the Platform. rinabet is not responsible for the privacy practices of third-party sites.